Terms & Conditions

Goods will be invoiced at prices ruling at the date of despatch. All prices are subject to the addition of Value Added Tax at the rate ruling on the date of the invoice. From time to time we may have to alter prices at short notice. For the Republic of Ireland this could be due to currency fluctuations. Discounts have already been taken for the education boards, therefore all prices are net.

All products requested will be delivered by Creative Activity free of charge unless the order is under £100.00 / €150.00 + VAT in which case a service charge of £7.95 /€12.94 + VAT will apply. Carriage to UK Mainland and other areas will be quoted at time of order. Any item that required installation or fitting will be quoted at time of order.

Goods collected should be supported by an official order form and or some means of identification. Please give as much notice as possible to avoid delay.

Wherever possible non-returnable free packing is used but if we are unable to supply goods to you this way, we will let you know in advance.

Where you instruct us to deliver goods to a third party, we do not accept responsibility for those goods once we have delivered them to that third party. We do not accept responsibility for the loss or damage when goods are consigned to a third party.

Orders for products not included in the Catalogue or Price List, and those made to order will be accepted only on receipt of an official purchase order and are subject to the following conditions:
(a) Special products correctly supplied against the purchase order are non-returnable.
(b) Delivery items quoted for special products ordered must be in Manufacturer’s pack quantity.

Unless faulty, goods correctly supplied to order are not returnable except by previous agreement and these must be consigned carriage paid to our warehouse within 21 days in their original packing. A handling charge of up to 25% may be incurred. If they are returned faulty, they will only be credited if the manufacturer accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored. In certain circumstances a faulty product evaluation form will need to be completed. Once a credit is received from the manufacturer, we will in turn credit your account. If r the manufacturer confirms that goods were not faulty no credit will be issued.

CREDIT NOTES FOR RETURNED GOODS CANNOT BE ISSUED UNLESS OUR INVOICE NUMBER IS QUOTED ON ALL CORRESPONDENCE RELATING TO THE RETURNS.

Claims for shortages or goods damaged in transit must be notified in writing within 24 hours of receipt of the goods.

The risk of goods shall pass immediately upon delivery to you or collection by you. Legal title to the goods will not pass to you until we have received payment in full for them. You must store the goods separately from other goods and in a manner which makes them readily identifiable as goods delivered by us.

Our preferred payment method is BACS or Bank Transfer. We also accept payments from all major Debit and Credit Cards. Cheques should be made payable to Creative Activity and crossed A/C Payee only not negotiable. Each payment remains the responsibility of the buyer until such time it is actually received and acknowledged by the seller. Unless otherwise agreed in writing, payment will be made by the buyer by the end of the month following the month of invoice. In some situations we may ask you to either pay a deposit or pay in full at the time you place your order with us.

If you do not pay our invoice in full on the due date, we may charge interest from the due date at 5% above Bank of Ireland Ltd base rate on the amount outstanding.

If after reasonable attempts we have failed to recover monies due to us, slow accounts will be passed to our collection agents who will have the authority to collect monies on our behalf. If this cause of action is implemented the cost of this service will be added to the accrued account.

Monthly special offers are applicable for the months of issue only. Any other special offers that we promote may have additional terms and conditions attached to them.

We will endeavour to deliver the good son the dates agreed, or within a reasonable time if no time is agreed, but dates given are estimates only and we will not be liable for loss or damage of any kind whatsoever caused directly or indirectly by any delay in the delivery of goods.

These will attract a separate charge, details available from the local Creative Activity Service Centre.

The items displayed in our catalogues are for illustrative purposes only and we cannot guarantee their availability.

Unless otherwise specified, all quotations will last for a maximum period of 30 days. When the quotation period expires it is the customer’s responsibility to check out current pricing agreements. We will base our quotations on information that you give to us and it is your responsibility to check that you have supplied all relevant, accurate information.

To the extent that it is permitted by law, our liability to you is limited to the value of the order that you have placed with us. We accept liability only for direct, mitigated losses.

Creative Activity source and supply, wherever possible, products from Quality Assured Sources. That is, products manufactured under the ISO 9000 series of International Standards. All other products are inspected and checked by Creative Activity to ensure that they meet the Company’s own Quality System requirements. If you have any specific Quality Assurance needs, please make them known at the time of ordering

Whilst we will do our best to ensure that we deliver the goods that you have ordered in the time frames that we agree, we cannot guarantee this where events occur that are outside of our control and we are unable to accept liability for any losses that you incur as a result. Although we sincerely hope that this does not happen, we will notify you if we experience difficulties in proceeding with your order.